{
  "id": "joinfaded.order-cancellation",
  "type": "merchant.order-cancellation",
  "version": "1.0",
  "title": "JoinFaded Order Cancellation Policy",
  "authoritative": true,
  "effective_from": "2026-10-05T00:00:00Z",
  "resolution": {
    "match": "all_conditions",
    "apply_matching_rules": "priority_ascending",
    "conflict_behavior": "higher_priority_wins"
  },
  "base": {
    "cancelable": true,
    "cancellation_window": {
      "duration": "PT45M",
      "starts_from": "order_placed_at"
    },
    "must_not_have_status": [
      "production_started",
      "shipped",
      "delivered"
    ],
    "refund_method": "original_payment_method"
  },
  "rules": [
    {
      "id": "trade-account",
      "priority": 200,
      "applies_when": [
        {
          "path": "customer.segment",
          "operator": "eq",
          "value": "trade"
        }
      ],
      "patch": {
        "cancellation_window": {
          "duration": "PT2H",
          "starts_from": "order_placed_at"
        }
      }
    },
    {
      "id": "limited-edition",
      "priority": 300,
      "applies_when": [
        {
          "path": "product.category",
          "operator": "eq",
          "value": "limited_edition_print"
        }
      ],
      "patch": {
        "cancellation_window": {
          "duration": "PT20M",
          "starts_from": "order_placed_at"
        }
      }
    },
    {
      "id": "commissioned-work",
      "priority": 400,
      "applies_when": [
        {
          "path": "product.category",
          "operator": "eq",
          "value": "commissioned_work"
        }
      ],
      "patch": {
        "cancellation_window": {
          "duration": "PT10M",
          "starts_from": "order_placed_at"
        }
      }
    }
  ]
}