JoinFaded Open-Edition Print Return Policy
The canonical JoinFaded ASP returns policy defines return windows by geography, purchase channel, product and customer segment. There is no single return window for every purchase.
Default return terms
30 days from delivery when no matching rule overrides the default.
Method: Ship the return
Return shipping: Customer pays
Refund method: Original payment method
Condition: Undamaged; Original packaging when reasonably possible
Return windows and contextual overrides
All conditions within a row must match. Start with the default terms, then apply matching rows in ascending priority order. Higher-priority rules win conflicts; terms not changed by a rule remain in effect.
| When this rule applies | Return window | Priority | Additional changes |
|---|---|---|---|
| Purchase channel: Gallerygallery-purchase | 14 days from purchase | 100 | Method: Gallery Return shipping: Not applicable |
| Country: Canada Purchase channel: Onlinecanada-ecommerce |
37 days from delivery | 200 | Return shipping: Merchant pays |
| Market: Europe, Middle East and Africa (EMEA) Purchase channel: Onlineemea-ecommerce |
35 days from delivery | 200 | |
| Market: Asia-Pacific (APAC) Purchase channel: Onlineapac-ecommerce |
21 days from delivery | 200 | |
| Product: Limited-edition printlimited-edition | 14 days from delivery | 300 | Condition: Undamaged; Original packaging; Certificate of authenticity included |
| Customer segment: Trade Product: Open-edition print Purchase channel: Onlinetrade-open-edition-ecommerce |
60 days from delivery | 400 | |
| Product: Commissioned workcommissioned-work | No return window Not returnable |
500 | Commissioned works are made to order and are not returnable unless damaged in transit. |
| Reason: Damaged in transitdamaged-in-transit | 7 days from delivery | 600 | Method: Ship the return Return shipping: Merchant pays Evidence: Photo of damage; Photo of shipping package |
How precedence works
For a Canadian consumer purchasing an open-edition print online, the Canada rule (priority 200) sets the window to 37 days from delivery. For a trade customer with the same purchase, the trade rule (priority 400) overrides that window with 60 days from delivery. The damaged-in-transit rule has higher priority than both and applies when damage in transit is the stated reason.
Canonical sources
- Machine-readable JoinFaded returns policy — the source for the terms and table on this page.
- ASP service manifest — capability requirements and bindings.
- ASP discovery document
Transaction execution is unavailable. Advertised HTTPS and MCP bindings are mock and return HTTP 501 with executed: false. This page does not initiate returns, issue refunds or process orders.